India has introduced an artificial intelligence-powered voice chatbot designed to simplify how citizens file public grievances, marking a significant step toward more inclusive and accessible governance. The system, named “Samadhan Didi,” was launched on May 30 by Minister of State for Personnel, Public Grievances and Pensions Dr. Jitendra Singh at Kartavya Bhawan in New Delhi.
The chatbot is integrated with the Centralised Public Grievances Redress and Monitoring System (CPGRAMS), the government’s primary platform for handling citizen complaints. Developed by the Department of Administrative Reforms and Public Grievances in collaboration with Bhashini, India’s AI-driven language translation initiative, the tool enables users to lodge complaints simply by speaking in their native language, without needing to determine the appropriate ministry or department.
Powered by natural language processing, Samadhan Didi interprets spoken input, identifies the nature of the grievance, and automatically routes it to the relevant authority within the government structure. The system also engages users with follow-up questions to gather additional details, ensuring that submissions are accurately categorized before being formally registered. By removing the need to navigate bureaucratic classifications, the chatbot aims to lower barriers to participation, particularly for individuals who may find written submissions or digital portals difficult to use.
Officials highlighted that the launch reflects broader efforts to modernize governance through technology while making public services more citizen-centric. According to Singh, public engagement with CPGRAMS has increased sharply over the past decade. Annual grievances have risen from approximately 200,000 in 2014 to more than 2.5 million, with resolution rates now exceeding 95 percent. He attributed this growth to reforms that have strengthened responsiveness and built greater trust in the system.
During the launch event, the chatbot was demonstrated in multiple Indian languages, underscoring its multilingual capabilities. CPGRAMS currently supports all 22 languages listed in the Eighth Schedule of the Constitution, and authorities are working to expand coverage to additional regional and indigenous languages, including Bhojpuri, Garo, Khasi, Mizo and Bodhi.
The government emphasized that the platform operates within secure infrastructure and incorporates data protection safeguards. Singh noted that India’s linguistic diversity should function as an enabler rather than a barrier, and described the chatbot as a key step toward democratizing access to grievance redress mechanisms across the country.
The rollout of Samadhan Didi highlights the growing role of artificial intelligence in public administration, as governments increasingly explore digital tools to enhance efficiency, transparency and citizen engagement.