India has unveiled an artificial intelligence-powered voice chatbot designed to simplify the filing of citizen grievances with government agencies, marking an important step toward more inclusive and accessible governance. The system, named "Samadhan Didi," was launched on May 30 by Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh in New Delhi at the Kartavya Bhawan building.
The chatbot is integrated with the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), the government's primary platform for handling citizen grievances. Developed by the Department of Administrative Reforms and Public Grievances in collaboration with the Bhashini initiative — India's AI-based machine translation program — this tool allows users to file grievances simply by speaking in their native language, without needing to identify the relevant ministry or department.
Powered by natural language processing, Samadhan Didi interprets voice input, determines the nature of the grievance, and automatically routes it to the appropriate authority within the government structure. The system also asks follow-up questions to users to gather additional details, ensuring accurate categorization of submissions before their official registration. By eliminating the need to navigate bureaucratic classifications, the chatbot aims to lower barriers to participation, especially for those who find it difficult to use written submissions or digital portals.
Officials emphasized that the launch reflects broader efforts to modernize governance through technology, making government services more citizen-centric. According to Singh, public engagement with CPGRAMS has grown dramatically over the past decade. The annual number of grievances increased from approximately 200,000 in 2014 to more than 2.5 million, with their resolution rate now exceeding 95 percent. He attributed this growth to reforms that have enhanced responsiveness and increased trust in the system.
During the launch event, the chatbot was demonstrated in several Indian languages, highlighting its multilingual capabilities. CPGRAMS currently supports all 22 languages listed in the Eighth Schedule of the Constitution, and authorities are working to expand coverage to additional regional and indigenous languages, including Bhojpuri, Garo, Khasi, Mizo, and Bodo.
The government emphasized that the platform operates on secure infrastructure and includes data protection measures. Singh noted that India's linguistic diversity should serve as an enabler rather than a barrier, and characterized the chatbot as a key step toward democratizing access to grievance redressal mechanisms across the country.
The rollout of Samadhan Didi underscores the growing role of artificial intelligence in public administration, as governments increasingly explore digital tools to improve efficiency, transparency, and citizen engagement.